Remote Support

With E1-CONNECT, we can remotely control any computer as if we were sitting right in front of it - even through firewalls.All our client has to do is start a small application, which does not even require installation or administrative rights. Using 128-bit SSL encryption, the same type of security offered by major online retailers. The 12-digit invitation code ensures that only the technician who you are on the phone with is the one connecting to the computer needing the assistance. After disconnecting, the person being helped is given the option to delete itself so that no further connections can be made without permission. Once you sign in below with your account your will see this icon to download the connection.

(This tool is for Eminent One Clients ONLY)

We can also assist you in resolving issues remotely over the Internet within seconds rather than hours. Our onscreen assistance software allows us to bring a qualified technician right to your computer working alongside you just as they would in your home or office over a secure internet connection. Watch our trained professional technicians connect to your PC and navigate through the issue and quickly resolve it. We can do remote virus and spyware removals, diagnose a hardware or printer issue, or provide you with one on one consultation on a variety of technical issues. Remote support is billed in 15 minute increments and starts only from the time our designated technician connects to your system. If you need assistance call on us NOW just by calling 914-2My-Tech (914-269-8324).

Eminent Highlights

IT Strategy Enabled

By way of technology we can help your small business create a competitive advantage by improving customer service, marketability for new products or services and reducing operational costs by automation of tasks. Stable systems that are securely available to local and remote workers are the foundation of an effective business. Our consultants can help to devise a plan for your business, to not only stabilize and secure your current environment, but also to work with you as you plan the future phases of your business and recommend the most appropriate IT strategy for your business. All without having to burden your business with the cost of full-time IT people. Through our bulk pre-purchased hours your company can succeed in more ways than one. We provide our clients with the technology necessary to advance in their field at an affordable price.

 

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