Remote Support
With E1-CONNECT, we can remotely control any computer as if we were sitting right in front of it - even through firewalls.All our client has to do is start a small application, which does not even require installation or administrative rights. Using 128-bit SSL encryption, the same type of security offered by major online retailers. The 12-digit invitation code ensures that only the technician who you are on the phone with is the one connecting to the computer needing the assistance. After disconnecting, the person being helped is given the option to delete itself so that no further connections can be made without permission. Once you sign in below with your account you will see this icon to download the connection.
(This tool is for Eminent One Clients ONLY)
We can also assist you in resolving issues remotely over the Internet within seconds rather than hours. Our onscreen assistance software allows us to bring a qualified technician right to your computer working alongside you just as they would in your home or office over a secure internet connection. Watch our trained professional technicians connect to your PC and navigate through the issue and quickly resolve it. We can do remote virus and spyware removals, diagnose a hardware or printer issue, or provide you with one on one consultation on a variety of technical issues. Remote support is billed in 15-minute increments and starts only from the time our designated technician connects to your system. If you need assistance call on us NOW just by calling 1-800-303-2612.
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